Effective Date: 08/20/2025
1. What types of products do you sell?
We specialize in seasonal and holiday apparel, including t-shirts, hoodies, and sweatshirts. All of our designs are printed on premium garments for comfort and durability.
- T-Shirts: We primarily use the Bella+Canvas 3001, soft, lightweight, and with a modern fit.
- Sweatshirts: We use the Gildan 18000 crewneck, a cozy, mid-weight sweater perfect for layering.
2. Where can I buy BiaBlueGoods apparel?
Our products are available through biabluegoods.com and sold securely via our Etsy shop and other trusted marketplaces.
3. How do I choose the right size?
Each product listing includes a detailed size chart. For reference:
- Bella+Canvas 3001 tees tend to have a slightly slimmer fit compared to standard boxy t-shirts. If you prefer a looser fit, consider sizing up.
- Gildan 18000 sweaters are true to size with a relaxed, unisex fit.
We always recommend checking the chart carefully before placing your order.
4. How long does it take to process and ship my order?
- Processing Time: Most orders ship within 3–7 business days.
- Shipping Time: Delivery usually takes 3–10 business days within the U.S., depending on the carrier and location.
- A tracking number will be provided once your order ships.
5. Do you offer international shipping?
Currently, most orders ship within the U.S. For international customers, check our Etsy shop for availability.
6. What is your return policy?
We accept returns and exchanges within 30 days of delivery if the item is unworn and in its original condition. Buyers are responsible for return shipping. See our Returns & Shipping Policy for details.
7. Can I exchange my item for a different size or color?
Yes, exchanges are available within 30 days of delivery. The same conditions apply as returns (original condition, unworn, buyer covers return shipping).
8. What if my item arrives damaged or defective?
Please contact us immediately at [email protected] or through Etsy messaging with photos. We will replace or refund your order at no cost to you.
9. How should I care for my apparel?
To get the most out of your Bella+Canvas 3001 t-shirts and Gildan 18000 sweaters:
- Wash inside-out in cold water.
- Use mild detergent; avoid bleach.
- Tumble dry low or hang dry.
- Do not iron directly on the printed design.
10. Do you offer custom or personalized designs?
At this time, we focus on our own original seasonal and holiday graphics. Custom orders may be offered in the future.
11. How can I contact BiaBlueGoods?
Email: [email protected]
Or message us directly through our Etsy shop.